Privacy policy

This policy explains, in plain language, how Carvoya Inc. (“Carvoya”, “we”, “us”) handles personal information. Carvoya is an auto transport company based in Massachusetts. It applies to this website, carvoyainc.com, and to quotes and shipments you arrange with us by phone, email or online.

Last updated: November 2026.

Information we collect

Information you give us

When you request a quote, book a shipment or contact us, you may give us:

• your name, phone number and email address;
• pickup and delivery addresses, and the names and phone numbers of anyone handing over or receiving the vehicle for you;
• your preferred pickup and delivery dates;
• details of the vehicle: year, make, model, type, whether it runs and, if you choose to give it, the VIN;
• whether you are a dealer, and anything else you tell us in calls, emails or messages.

Information collected automatically

• Technical data. Like most websites, our servers receive basic technical information such as your IP address, browser type and the pages you request. We use it to run and protect the site, for example to limit automated abuse of the quote form.
• Quote form progress. While you fill in the quote form, your answers are kept in your browser’s session storage so you don’t lose them if you move between pages. This stays on your device and is cleared when you close the browser tab or submit the form.

We do not use advertising cookies on this website.

How we use your information

• To calculate your estimate and work out the distance between your addresses.
• To prepare your quote, confirm your final price and dates, and book your shipment.
• To match you with a carrier and coordinate pickup and delivery.
• To keep you updated about your shipment and answer your questions.
• To keep records of our business, handle any questions or claims about a shipment, and meet our legal obligations.
• To keep this website secure and working properly.

We do not sell your personal information.

Who we share it with

We share information only where it is needed to provide our service or where the law requires it:

• Carriers. The carrier transporting your vehicle receives what it needs to do the job: names and phone numbers for pickup and delivery, the addresses, the dates and the vehicle details.
• Service providers. Companies that help us run the business, such as our website hosting, email delivery and customer-management tools. They may use the information only to provide their service to us.
• Google Maps. The quote form uses Google Maps to suggest addresses and calculate distances, so the addresses you type are sent to Google. Google’s own privacy policy applies to that data.
• Legal reasons. If we are required to by law, or to protect our rights, our customers or others.
• Business changes. If Carvoya is sold, merged or reorganized, customer information may transfer to the new owner, who would have to treat it in line with this policy.

How long we keep it

We keep quote and shipment records for as long as we need them to provide the service, keep proper business records, resolve any questions or claims and meet legal requirements. When we no longer need information, we delete it or make it anonymous.

How we protect it

We use reasonable technical and organizational measures to protect personal information, such as encrypted connections to this website and limiting access to those who need it. No system is completely secure, so please contact us straight away if you think your information has been put at risk.

Your choices

• You can ask us what personal information we hold about you, and ask us to correct or delete it, subject to records we need to keep.
• You can ask us to stop contacting you about a quote you no longer need.
• You can clear your browser’s storage at any time to remove saved quote form progress.

Depending on where you live, you may have other rights under the law of your state. To make a request, contact us using the details below. We may need to confirm your identity first.

Children

Our services are meant for adults arranging vehicle transport. We do not knowingly collect personal information from children under 13.

Links to other websites

This website may link to other sites, such as Google Maps or our developer’s website. We are not responsible for how those sites handle information; please read their policies.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. Significant changes will be shown on this page.

Contact us

For any privacy question or request, contact Carvoya Inc. by email at dispatch@carvoyainc.com or by phone at (413) 231-6888. You can also read our terms of service.