How car shipping works

Shipping a car is simpler than most people expect. Here is how it works with Carvoya, what you need for each step and what we do in between.

1. Request your quote

Start with the quote form or a phone call. You need four things: where the car is, where it is going, when you would like it picked up, and the vehicle, including whether it runs. Choose open, enclosed or expedited transport.

For most trips your estimate appears as you fill in the form; some trips are priced by a dispatcher over the phone. Our car shipping cost page explains what goes into the price. It is free and there is no obligation.

2. We match you with a carrier

A Carvoya dispatcher reviews your request and confirms the exact addresses, your dates and the price with you. Then we match you with a carrier that fits your route, your vehicle and your timeline. Every carrier we work with is FMCSA-compliant, DOT-licensed, vetted and insured.

This is also the moment to mention anything unusual: a tight street, a gate code, a lowered car, a car that doesn’t run. The more your dispatcher knows now, the smoother pickup day is.

3. Pickup and transport

Your dispatcher gives you a pickup window, and the driver calls ahead as the truck gets close. At your door, or a meeting point nearby if the street is too tight for a large truck, you and the driver do a thorough on-site inspection of the car together and record its condition. Then you hand over the keys and the car is loaded on an open or enclosed carrier.

While the car is on the road, we stay in touch. If you have a question at 2 a.m., dispatch answers at (413) 231-6888.

4. Delivery and completion

The driver calls ahead again before delivery. At the delivery address, you or the person you named does another thorough on-site inspection with the driver, checked against the pickup report, signs for it and takes the keys. That is it: the shipment is complete.